The Sales Representative is responsible for supporting our customers with queries regarding products or services. This role consists of providing service beyond customers’ expectations while successfully attaining sales targets by completing as many sales transactions as possible.

Here is more of what you will get to do:

• Must always be courteous and helpful to customers and co-workers and practice good customer service via telephone, in person and emails.
• Receive and find solutions to complaints and referring complaints where necessary
• Record and communicate customer service queries to Sales Supervisor
• Ensure proper presentation of showroom, including product display and ticketing
• Establish contact within 30 seconds of the customer entering the store and build rapport
• Have a complete knowledge of all products sold by COURTS
• Explain the terms and conditions of all promotions, purchases, and contracts to customers.
• Inform customers appropriately of delivery schedules and keep advised of delivery problems
• Have a complete understanding of the Supa Shield warranty scheme and be able to explain this to the customer
• Be able to close sales within the customer’s first visit
• Ensure all documents pertaining to the purchase are correctly and thoroughly completed
• Demonstrate completion of entry coupons for promotions
• Follow up with customers for product satisfaction and subsequent sales
• Any other reasonable duties that maybe assigned from time to time

Some of the skills that will assist you in being successful:

• Strong written and verbal communication skills
• Organizational and time management
• Able to work in a team

• Ability to manage stress
• Experience working in a retail sales organization
• Strong customer service skills
• Highly motivated by targets
• Computer Literate

Qualifications / Education:

• High school degree or equivalent

Schedule:

• 45 hours a week
• Monday to Saturday

In this role, you will be working with Courts, furniture and electronics retailing brand which is a world-wide company focused on giving customers the best customer experience while providing flexible payment plans.

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