The Credit Officer will ensure delinquent customers in assigned portfolio are kept to a minimum and that they are dealt with promptly and effectively using methods within the company’s guidelines.

Here is more of what you will get to do:

• Conduct the required number of calls to customers assigned on a weekly basis.
• Initiate and effect payment arrangements that will address delinquency.
• Monitor accounts to ensure customers comply with the arrangement made.
• Ensure compliance with arrears collection procedures and updating customers accordingly.
• Update system in accordance with arrangements.
• Must always be courteous and helpful to customers and co-workers and practice good customer service.
• Ensure strict confidentiality of customer’s personal information.
• Present relevant information promptly, clearly, and concisely to customers and supervisors.
• Other duties as assigned from time to time.

Some of the skills that will assist you in being successful:

• Excellent stress management skills
• Organizational and time management
• Highly motivated by targets
• Possess excellent interpersonal skills
• Customer service-oriented
• Computer Literate

Qualifications / Education:

• Minimum of an Associate’s degree.
• Experience in debt collection.

Schedule:

• 45 hours a week
• Monday to Saturday

In this role, you will be working with the consumer finance department which is responsible for the credit area of the business.