A Customer Relations Agent is responsible to ensure that all customer complaints are handled competently and efficiently to ensure good customer relations, creating a good image for Unicomer. Also, that all customers are called and updated of their jobs within the given frame time.

What will you be responsible for?

• To contact all customers and update them on the status of their jobs.
• To learn, know and understand all procedures relating to customer complaints.
• To deal with customers in a confident, courteous and pleasant manner at all times while advising them of the status of their jobs.
• Receiving and logging of service calls and ensuring these service calls are directed to their respective channels for action in a timely manner.
• To obtain all the facts about each complaint.
• To record complaints accurately.
• To complete documents within the department.
• To handle complaints as thoroughly as possible within Company’s guidelines.
• Assisting in the sale of parts and the collection of monies from such activities including service repairs.
• Perform any other reasonable and related duties as assigned from time to time by management.
• Reconcile and settle SR’s within 24 hours of assigning job to Technician.

Some of the skills that will assist you in being successful:

• Knowledge of operations in the Customer Service Department
• Product Knowledge
• Stress management skills
• Good telephone etiquette
• Experience in customer service functions
• Being Bilingual is an asset

Qualifications / Education:

1. 1. Good command of the English Language.
   2. Ability to communicate effectively in both oral and written forms.
   3. Computer literate.
   4. Associate’s Degree in Business or related field is an asset.

Schedule:

• 45 hours a week
• Monday to Saturday

In this role, you will be working with the ServiTech department.