Contact Centre Agent

WHAT WILL YOU BE RESPONSIBLE FOR?

You will be responsible for managing customer interactions across various communication channels—such as phone, email, chat, and social media—to address inquiries, resolve issues, and ensure customer satisfaction.

REQUIRED SKILLS & EXPERIENCE:

• • Minimum of an Associate’s Degree.
  • Responsible for conducting outbound calls to prospects or customers.
  • Ability to identify and leverage potential upselling and cross-selling opportunities when interacting with customers.
  • Experience with handling diverse customer inquiries is essential.
  • Must be computer savvy.
  • BPO experience is an asset.
  • Good Customer Service, Communication, and Teamwork skills

Schedule:

• 45 hours a week
• Monday to Saturday, hours may vary from time to time.
• A temporary with the potential to transition to full-time based on performance.